Site Policies

Privacy Policy

Effective Date: October 1, 2024
Last Updated: November 21, 2024

X-Wedge Drumstool (referred to as "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and share your information when you visit our website https://xwedgedrumstool.com.

Information We Collect

1. Personal Information:

   • Name, email address, phone number, billing and shipping address.

   • Payment details (processed securely through third-party payment processors).

2. Non-Personal Information:

   • IP address, browser type, device information, and website usage data.

3. Cookies and Tracking Technologies:

   • We use cookies to improve your experience and analyze website traffic.

 

How We Use Your Information

• To process and fulfill orders.

• To communicate with you about your order, promotions, or updates.

• To improve our website and services.

• To comply with legal obligations.

 

How We Share Your Information

• With trusted third parties, such as payment processors, shipping companies, and analytics providers.

• We do not sell or rent your personal information to third parties.

 

Your Rights

• Access and Control: You can request a copy of your data, correct inaccuracies, or delete your information.

• Opt-Out: You can unsubscribe from marketing emails or decline cookies.

 

Contact Us
If you have questions, email us at info@xwedgedrumstool.com.

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Terms & Conditions
Effective Date: October 1, 2024

Welcome to X-Wedge! By using our website, you agree to the following terms:

 

Purchases and Payments

• All payments must be made in full at the time of purchase.

• Prices are subject to change without notice.

 

Shipping and Delivery

• We ship within the USA. Delivery times vary based on location.

• We are not responsible for delays caused by shipping carriers.

Returns and Refunds

• Refer to our Refund and Return Policy for details.

 

Product Use

• X-Wedge Drumstools are designed for ergonomic seating purposes. We are not liable for misuse of the product.

 

Limitation of Liability

• We are not responsible for any damages resulting from the use of our products or website.

 

Contact Information
For questions, email info@xwedgedrumstool.com.

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Refund & Return Policy
Effective Date: October 1, 2024

• At X-Wedge Drumstool, customer satisfaction is a priority. Here’s our return and refund policy:

 

Returns

• Items must be returned within 30 days of purchase.

• The product must be unused, in original packaging, and in resalable condition.

 

Refunds

• Refunds are processed within 5-7 business days after receiving the returned item.

• Original shipping fees are non-refundable.

 

Exchanges

• Exchanges are allowed for defective items. Please contact us within 7 days of receiving the item.

 

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

 

How to Initiate a Return
Contact us at info@xwedgedrumstool.com with your order number.

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Shipping Policy
Effective Date: October 1, 2024

 

Shipping Rates

• Free shipping on select products.

 

Delivery Times

• Orders are processed within 1-2 business days.

• Estimated delivery: 3-7 business days (domestic).

Delays
We are not liable for shipping delays due to carrier issues or events beyond our control.

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Cookie Policy

Effective Date: October 1, 2024

X-Wedge uses cookies to enhance your browsing experience. By using our site, you agree to our use of cookies.

 

What Are Cookies?
Cookies are small files stored on your device to remember your preferences and usage.

 

Types of Cookies We Use

• Necessary Cookies: Essential for website functionality.

• Analytics Cookies: Help us analyze website traffic and improve user experience.

 

Managing Cookies
You can manage cookies through your browser settings. However, some features may not function correctly if cookies are disabled.